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Cannot open SIMS3 for mac after download

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Hi 

I just bought sims3 yesterday. After download, I installed it. After I clicked on the icon of the game, there will be a window with some buttons such update, etc. But when I try to launch the game, the game always failed to open. The window will always stop at the first image with SIMS logo and never change. I cannot open the game or quit it. 

 

What's wrong? What should I do to solve the problem?

 

Thank you.


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