I went on to the help.ea.com but the page crashed , I think its under maintenance this has happened before and my problem is still not resolved because It wont let me send in my problem
problem : I cannot remember my sims 3 online log in and I have lost my serial code , it wont let me make another
p.s I can log in on origin just not my sims 3 online account so I cant get new worlds or sim points or buy from the online shop